FAQs at The Marshall House
General Savannah Hotel Questions
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Our Best Rate Guarantee
With The Marshall House’s Best Rate Guarantee, you can be confident that you’re receiving the best rate available on the internet when you book directly with us at www.marshallhouse.com or www.historicinnsofsavannah.com. If you find a lower rate on another site for the same room, either before booking, or within 24-hours of booking with us, we’ll match that rate. Just call us at 1-800-589-6304. Our Guest Services staff will verify the price with you on the phone, and will give you the lower rate for your stay.
THE FINE PRINT
* Properties and websites covered by this agreement include: The Marshall House (www.marshallhouse.com) and Historic Inns of Savannah (www.historicinnsofsavannah.com) The lower rate must be publicly available and immediately bookable. It must be for a room-only rate for the same hotel, same type of room, same number of guests, same dates of stay and same length of stay. Our Guest Services staff must be able to see and verify the lower price with you on the phone in order to match the lower rate.
Hotel Rates do Change: Because hotel rates do change, we are only able to honor a lower rate within 24 hours of your booking. After 24 hours, rates cannot be adjusted.
This guarantee does not apply to:
- Opaque or auction sites where the hotel brand and/or the specific hotel is not known until booking is finalized. Examples of these types of sites include, but are not limited to Priceline and Hotwire.
- Web sites that "package" travel, entertainment, hotel and/or food components such as airfare and hotel stay, hotel stay and car rental, hotel stay and restaurant vouchers, etc. Examples of package websites include, but are not limited, to Site 59 and Delta Vacations.
- Packaged rates that include taxes, service charges, meals, coupons, parking, services, or other amenities.
- Qualified discount rates including, but not limited to, Government, AAA or Senior Citizen Discounts.
- Unpublished, negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon by The Marshall House and a specified and limited group, and are not publicly available.
This Guarantee applies only to the room rate. It does not apply to taxes, tariffs or fees imposed by a governmental authority (e.g., federal, state or local) or any gratuities, guest incidental charges, food and beverage charges, resort fees, and any other fees or charges that you may incur during your stay. Other restrictions may apply. This guarantee is subject to change or revocation at anytime.