Savannah Hotel Reviews for The Marshal House

What Guests are Saying About The Marshall House

Savannah Hotel Reviews

Beyond Excellent!

Rating: 5 out of 5 stars

My husband and myself were in Savannah for the first time celebrating out 13th year anniversary. Your staff at The Marshall House were beyond excellent. We were there for 4 days and everyone we encountered in all areas of the hotel went above and beyond to make our stay the best vacation stay we have ever had. This says a lot because my profession is training customer service for businesses and their new employees. So I am pretty picky and I have to say, the staff was on point with everything. I was so impressed. We will be back, this is the only place we will stay when visiting in Savannah. Our new home away from home. And that is how the staff made us feel, like we were at home. Thank you.
Reviewed by Louise J on August 2018 via Guest Survey

LOVE This Hotel

Rating: 5 out of 5 stars

Keep doing what you are doing, it works! We felt so special, treated very well, and the gentleman who greeted us on the sidewalk, took our luggage, car and then went above and beyond, he took me across the street to help get my cell phone taken care of. He was precious, and soooooo polite and made us ( my girlfriend and me, on a girls vacation) feel like princesses. To the the gentleman who took us to our room, king suite with balcony, he was so funny and showed us how to get out on the balcony, through the window....he was priceless. The Lady in the receiving area, at the desk, she was amazing, shared so much history with us about the Hotel. Will be back, wasn’t long enough. LOVE this Hotel. Love Savannah. 
Reviewed by Kathleen N on July 2018 via Guest Survey


Rating: 5 out of 5 stars

This was our first time in Savannah, and it couldn't have been a better experience. We have stayed at some extremely nice hotels, but your hotel is exceptional. Between the cleanliness, comfort, and friendliness of the staff, we couldn't have dreamed of a better reception. We will definitely be back soon! 
Reviewed by Kim W on July 2018 via Guest Survey


Rating: 5 out of 5 stars

The hotel is a wonderful old, historic building beautifully renovated for total luxury. They have many pictures that reflect the age of the property which was fun. They host historians or classical music performers in a daily basis and you can have a glass of wine and enjoy. The house restaurant is also world class. Would definitely stay again.
Reviewed by Veronique M. on 2018 via TripAdvisor

“A Little Quirky but a Whole Lot Cool”

Rating: 5 out of 5 stars

I have had occasion to visit Savannah several times a year for over 30 years. At one time or another shelter has been found at every other hotel in the City. Strange that I did not happen upon the best of the bunch earlier but now that I have you can count on my putting my head on a Marshall House pillow on any subsequent visit. The location is ideal for walking Savannah; the facilities are just different enough to make them memorable and more interesting than standard offerings from the "brands" in the industry. 

If you don't take advantage of the wine and cheese hour in the lobby listening to the harpist in residence, you will have missed out on a genuine treat. 
Reviewed by Bryan T. on 2018 via TripAdvisor

Loved This Hotel

Rating: 5 out of 5 stars

My wife and I loved this hotel, very historical but up to date with modern conveniences. We also loved the cheese and wine happy hours, historical discussion and harpist .When checking in, we went over the normal time by only 5 or 10 mins and they brought us wine as we waited, which is something that you would never see at a "chain" hotel. 
Reviewed by Seth E on June 2018 via Guest Survey

Above and Beyond

Rating: 5 out of 5 stars

We enjoyed our stay at the historic property. The front desk staff and bell service personnel were very helpful. The concierge/front desk and bell staff went above and beyond to help us find dining options throughout the city, which fit our needs and to register us on the trolley tour. The historic talk that was provided in the lobby along with the wine and appetizers was fantastic! Finding out the history of the hotel and Savannah itself made our stay very enjoyable. We took time to look at the artifacts on the various floors of the hotel and noticed details that otherwise we would have overlooked. You have done a great job of maintaining the history, like the slanted wood floors, and updating things to have modern amenities. Thanks! 
Reviewed by Ashley P on June 2018 via Guest Survey

“Savannah Vacation”

Rating: 5 out of 5 stars

We can not say enough about this beautiful hotel. The Marshall House has the best staff of anywhere in Savannah. Our Bell Man, Bernard, was so sweet & helped us with any questions we had during our stay & helped us with where we were touring around town. We stayed in the Mary Marshall Suite & it was just perfect. Going out the bedroom window onto the balcony just added the southern charm to the room. We had heard the rumors of ghosts before we stayed there so I would say if that is true that they must be very respectful as we had no encounters with that. We will definitely be back & wouldn’t want to stay anywhere else. We recommend this boutique hotel to whoever wants to take in all the charm that Savannah offers.
Reviewed by lynette833 on 2018 via Tripadvisor

"Gorgeous Old Hotel!"

Rating: 5 out of 5 stars

Gorgeous old hotel! Original wood plank floors, 170 years old! Supposed to be haunted, we only saw spirits of the liquid kind down the street...darn!! Antiques throughout. Delicious breakfast in the old courtyard, home made biscuits and homemade jams.. loved the atmosphere. Make sure to walk the halls.. so much history and artifacts. Comfortable beds BIG shower! Extremely friendly staff, suggested places to try some local food.. the Taproom a couple doors down has mac and cheese egg rolls! Want to go back and spend more time! 
Reviewed by Marcella H. on 2018 via Tripadvisor

“Attentive staff at an ideally located hotel”

Rating: 5 out of 5 stars

You are welcomed as you arrive to check-in, and as you descend for breakfast, you are wished a good day as you leave the premises and a good night when you return to your room. You are also encouraged to take a bottle of chilled water to combat the heat, or reminded of the full sized umbrella provided in each room in the event of a summer storm. The staff is that friendly and attentive. We enjoyed a wine and cheese reception each night of our stay which was accompanied by a historian one night and a harpist another. The room was clean and comfortable. 
Reviewed by pptdvp on 2018 via TripAdvisor

"Immediately Welcomed!"

Rating: 5 out of 5 stars

We were immediately welcomed by the doormen into a refreshingly air conditioned, beautifully maintained hotel full of history and charm. Our room fit that bill as well. Our bed was comfortable, the room was lovely and clean. The staff was super kind and was nice enough to store our bikes (we rented across the street) so we could use for the duration of or stay. Conveniently located, we could walk anywhere! We highly recommended the Marshall House:) 
Reviewed by kellygW1119DA on 2018 via TripAdvisor

Guest Reviews 5 out of 5 based on 1000 reviews