What Guests are Saying About The Marshall House
Savannah Hotel Reviews
Our stay at the Marshall House was above and beyond all of our expectations. The staff couldn't have been any friendlier or more helpful. The rooms were comfortable and very clean! I would recommend to everyone to stay in the balcony rooms as it made our stay that much more enjoyable. The Marshall House is a beautiful place inside and out. Truly outstanding! We enjoyed the wine and cheese along with the harpist and story teller. We will tell everyone we know that is planning a trip to Savannah to stay at the Marshall House. Thank you for the great experience.Reviewed by Tim W on 12/03/2017 via Guest Survey
A Wonderful Place
This is a wonderful place. Loved hearing about the history of the Marshall House. Everything we saw was so much more meaningful once we had more info about the house and area.Reviewed by Joann S on 11/28/2017 via Guest Survey
This was a truly wonderful experience. From the minute Patrick greeted me at the front of the hotel there has been nothing but warmth and graciousness from the hotel staff. I felt like I was their only guest - nothing was too much trouble! I, sadly, only had a few days in Savannah and with the staff’s help and recommendations I really feel like I made the most of it. By the way, the breakfast buffet is outstanding - the food is excellent and the room is so charming and beautifully put together. Thanks so much for one of the best hotel experiences I’ve ever had!Reviewed by Ann A on 11/24/2017 via Guest Survey
A repeat guest. Marshall House has always been a favorite over the years....like being home. Amenities, location and staff have made it our first choice when possible....coffee in the lobby is the greatest too. We will be back as we are frequent visitors to beautiful Savannah.Reviewed by Jerry D on 11/20/2017 via Guest Survey
First Class all the way! Friendly staff, beautiful scenery and history like none other....this place has it all! Had a bottle of champagne in our room from the staff, the best hospitality in the South!!Reviewed by Lmdjpd on 10/18/17 via TripAdvisor
Awesome Location, Great Staff
My sisters and I chose Savannah, GA for our 3rd annual "Sister Trip" leading up to our celebration of our father's 93rd birthday in Charlotte, NC on September 30th. With none of us knowing anything about Savannah we feel as though we hit the jackpot when selecting The Marshall House. From the moment we arrived, the staff was incredible, friendly, accommodating and made us feel so special. From the front desk personnel (Carleigh and David), to the evening reception manager (Arnita) who also happens to manage the breakfast staff (Erica, Bebop, Sheik, and Sherra) to the front lobby employees, Carlton, Bernard, Patrick and Xavier we had a great time. The evening reception with wine and cheese was enhanced by the history talk one evening to the harpist another evening. We definitely recommend The Marshall House if your plans include Savannah. The location is fantastic, the historical significance is fascinating and we hope to return again.Reviewed by mnfleener on 10/17/17 via TripAdvisor
"Wonderful people and very nice accommodations. We had a 2nd floor room with access to the porch. So much fun."Reviewed by Robert B. on 9/16/17 via Google
Escaping Hurricane Irma!
Escaping St Simons Island, and then Atlanta, we moved to Savannah where we have been before.We got lucky and found Marshall House, built in 1851. It was a special treat...charming, great staff, reasonable prices, food from attached Bistro was very good! Plus one night had a classical harpist play during cocktail hour with free food and wine! It was very beautiful!Reviewed by Carl G. on 9/15/17 via TripAdvisor
A beacon of calm in the storm!
My family and I evacuated from Florida on extremely short notice this past weekend due to Hurricane Irma. We ended up in Savannah, GA and reserved two rooms at the Marshall House. The hotel was an absolute delight! Hugh, the innkeeper, and all of the staff worked hard to make everyone feel welcome and safe. The hotel was populated by many hurricane evacuees that weekend. Our rooms were clean and well maintained. We had a king bed rooms, which had enough space for both sleeping and hanging out. This is a historical property and they've done an excellent job of retaining historical character while keeping it clean and comfortable. Some of the historical features include artwork, artifacts, original doors, and hardwood floors. They offered a very nice breakfast each morning for about $10/person, which included a buffet of waffles, quiche, eggs, homemade biscuits, bacon, pastries, cereals, fresh fruit, and lots more. It was very delicious and comforting! We also appreciated that they offered a free wine and cheese reception each evening, which was lovely. The supervisor of both the breakfast meal and wine reception, Arnita, was extremely kind and gracious. One of the evenings, the hotel offered a historical talk by Mike, who shared the history of the hotel itself and the city of Savannah. We enjoyed hearing about the hotel's historical roots (built in the 1850s!) and some of it's ghost stories. The location of Marshall House was very convenient; we easily walked the city squares and down to Bay Street and River Street. We were definitely impressed by both the building and the staff. The city of Savannah was largely boarded up the weekend we visited, due to the same hurricane that drove us to evacuate. But despite the threat of the storm, the staff of the Marshall House were absolutely incredible. We appreciated their kindness and care during this scary weekend.Reviewed by Chrissie B. on 9/14/17 via TripAdvisor
We Absolutely, Absolutely Loved This Hotel!
“Best hotel staff ever!!” We absolutely, absolutely loved this hotel!! Location was the best, very walkable to so many places. We had 2 rooms and stayed for 4 nights. The rooms were very clean & spacious. A little more counter space in the bathroom would have been nice, but then again I was skating the room with my 18 yo daughter & 25 yo niece. The hotel staff, however, is really what made this stay so enjoyable & why this hotel stands above & beyond many others. All of them were so genuinely friendly, helpful, and gladly went out of their way to assist you!! I have to say, I was extremely impressed! And just to throw in some context: I'm a 59 yo woman living in Long Island, but born & raised in New York City (aka, I'm not easily pleased, but I am easily ticked off)! I've done quite a bit of traveling for business & for pleasure: Rome, Venice, London, Paris, Nice, Madrid, Hawaii & other US states, etc. This hire staff truly made us (my daughter, sister, niece & 2 nephews) feel like family, like we were staying at a relative's home: housekeeping (Virginia & the young lady who serviced my room the very next morning after checking in (8/20). We weren't ready to leave the room yet and I was declining the service, but she offered us towels, soap, shampoo, etc & didn't mind there were still 3 women in the room, in her way! With a very warm smile she proceeded to assist us!! She also worked a second job as a waitress and, again, with a very warm smile and being very attentive to our needs. The valet service & bellman were incredible: Patrick & Bernard, from Philly - so helpful. Bernard with his warm & friendly smile, offering us complimentary bottles of water for our day out in the hot sun!! The front desk was also incredibly helpful. I asked if she knew where I can purchase an umbrella nearby and she proceeded to lend me one to use for the day - I was so impressed!! The wine & cheese hostess was also very friendly & attentive. I can go on & on. This hotel, without a doubt, knows the true definition of "hospitality"!!! Thank you for making our stay that much more enjoyable!!
Reviewed by Maria R. on 8/30/17 via TripAdvisor
So Many Nice Things...
“We don't usually complete reviews because we think most are fake or written by someone with a bone to pick.” But, we have to say many nice things about this hotel and the staff. We have traveled to more than 100 countries and stayed in some hotels that cost ten times the rate at the Marshall, but we have never felt more welcomed than we did during our stay there. The afternoon staff told us they considered themselves the A Team, and they were, but the night shift and the early morning shifts were equally friendly, efficient, and downright nice. If your looking for genuine Southern hospitality, this is the place to stay. The hotel is charming and perfectly located in the heart of Old Savannah, with all the best restaurants within walking distance.Reviewed by Paul. T. on 8/29/17 via TripAdvisor
Cant wait to come back!
Unfortunately, our family was only traveling through Savannah, so we were only able to stay one night in this wonderful hotel. The hotel, centrally located in the heart of the downtown river district, is within easy walking distance of shopping, restaurants, and other specialty shops. The staff was extremely helpful and genuinely appeared excited that you were staying with them. The history of the area and general and more specifically the hotel were extremely interesting and the "ghost" twist added something for our teenage kids to ponder as they wandered the hotel and prepared to turn in for the evening. Although the amenities were modern, the feel of the hotel was early 1900's elegance. Both my family and I cannot wait until we return to the area and this hotel for a much longer stay.Reviewed by Dale D. on 7/09/17 via TripAdvisor
Anniversary and 4th of July Celebration
Great place to stay. Wonderful staff and excellent location. Our second stay at The Marshall House, and it was just as good as the first. The staff goes above and beyond to make you feel welcome. Love the historic aspect of the hotel.
Reviewed by KyleW1986 on 07/09/17 via TripAdvisor
Outstanding Piece of Living History
My wife chose the Marshall House for our visit on a whim, and it has exceeded our expectations. The General Manager gave an excellent history of the hotel, as well as Savannah over wine and cheese with the guests. The rooms are fantastic, the staff is extremely friendly, and the fact that it's was functioning in the same capacity almost 200 years ago is incredible. If you want the typical, corporate hotel experience, the Marshall House is not for you. If you want to experience history while visiting Savannah, you'll be hard pressed to outdo the Marshall House. The charm and ambiance is unlike any lodging I've ever experienced. Highly, HIGHLY recommended.Reviewed by Mike B. on 07/08/17 via Google
Every single person on staff that i spoke to could not have been friendlier - Very Impressive!Reviewed by Branham H. on 2/14/2017 via Guest review
Informative & Enjoyable
We loved the wine/cheese event with the guest speaker. It was very informative and enjoyable. The front desk staff as well as the valetwere top notch! Our room was comfortable and cozy - I would recommend to anyone coming to Savannah for its historical nature.Reviewed by Amanda M. on 2/13/2017 via Guest review
Lovely accommodations and extremely helpful and friendly staff.Breakfast excellent. Common area very much like home, comfortable,relaxing, functional and beautifully decorated.Reviewed by Elizabeth P. on 1/19/2017 via Guest review