Savannah Hotel Reviews for The Marshal House

What Guests are Saying About The Marshall House

Savannah Hotel Reviews

Great Establishment

Rating: 5 out of 5 stars

The complimentary bottles of water in the room and by the front door were a very nice touch. I hate to get nickel and dimed when I stay at a hotel. We absolutely loved this hotel and can’t wait for our next visit to the Marshall House. You truly know how to make a guest feel welcomed. Great establishment.
Reviewed by Brett K on November 2018 via Guest Survey

Exceeded Our Expectations

Rating: 5 out of 5 stars

Everyone was so lovely and helpful. Their recommendations for where to eat, what to see and do, directions, etc., were spot on and exceeded our expectations. Thank you so much.
Reviewed by Sherrie F on November 2018 via Guest Survey

"Such a perfect hotel in a perfect location!”

Rating: 5 out of 5 stars

This hotel is beautiful and has such southern charm! It was a perfect location with an easy walk to restaurants and shops! Our rooms were great on the second floor and we really thought it was a bonus to get bottled water each day by the front door as we left, and as we returned each day! The concierge staff was very accommodating and set up our Trolley tour and our Haunted Pub Crawl. The Bell staff were always so hospitable and had great recommendations for restaurants...we loved Henry's around the corner, suggested by Barnard. Our best meal during our 3 night stay was at the restaurant attached to the hotel, 45 Bistro. The GM was our server and was so pleasant and accommodating. I will definitely stay again if I return to Savannah. 
Reviewed by Fran L on October 2018 via TripAdvisor

“Lovely Hotel”

Rating: 5 out of 5 stars

Stayed one night and would have stayed another if there hadn't been a hurricane. Friendly staff, cozy room and it was clean. There is a wine and cheese at 5 and on the night we were there the GM talked about the hotel, very interesting history. Good location, we walked to bars and restaurants. The breakfast is extra but is very reasonable for the selection offered. Really don't have anything negative to say about this hotel. 
Reviewed by HennessyWhite on October 2018 via TripAdvisor

What a great hotel!

Rating: 5 out of 5 stars

We were there for 4 days and couldn't have been more impressed! The staff was wonderful, Bernard, Darius and Rachel went above and beyond. Sorry I can't recall all the names but the entire staff was welcoming, friendly and very helpful. The hotel s full of history and within wali,Ingrid distance of everything. Wine and cheese complimentary at 5 every night with a harpist, violinist or guitar player. Beautiful place! Would highly recommend! 
Reviewed by Margaret K on October 2018 via TripAdvisor

“I will never stay anywhere else in Savannah”

Rating: 5 out of 5 stars

My favorite hotel in all the world. And I have stayed in lots. The basics to make it wonderful are all there - beautiful lobby decor, lovely rooms that don’t feel institutional, central location, free WiFi, and a reasonably priced breakfast. What makes it superb? The people! The service is friendly and warm. They treated me and my girls like we were guests in their home. They don’t hover; they have that distinct talent of knowing when you need help or a question answered and when you need to just get on your way. They are all so good at their job that you can see each is a valuable team member of this finely run establishment. It isn’t a stuffy formal place but a warm and inviting place to stay that feels like the finest hotels of yesteryear. The special touches, like giving my girls their happy hour lemonade in wine glasses, giving my wine in a to-go cup because we were heading out, greeting us every time we came “home,” offering water bottles to take with us on the way out, giving restaurant recommendations that were spot on for food, price and teen hipness made The Marshall House as important to our vacation as the ghost tours and the museum. We had the best time and this hotel was one of the biggest reasons. I will never stay anywhere else in Savannah. They have a customer for life. 
Reviewed by LucyfanAtlanta on September 2018 via TripAdvisor

Beyond Excellent!

Rating: 5 out of 5 stars

My husband and myself were in Savannah for the first time celebrating out 13th year anniversary. Your staff at The Marshall House were beyond excellent. We were there for 4 days and everyone we encountered in all areas of the hotel went above and beyond to make our stay the best vacation stay we have ever had. This says a lot because my profession is training customer service for businesses and their new employees. So I am pretty picky and I have to say, the staff was on point with everything. I was so impressed. We will be back, this is the only place we will stay when visiting in Savannah. Our new home away from home. And that is how the staff made us feel, like we were at home. Thank you.
Reviewed by Louise J on August 2018 via Guest Survey


Rating: 5 out of 5 stars

The hotel is a wonderful old, historic building beautifully renovated for total luxury. They have many pictures that reflect the age of the property which was fun. They host historians or classical music performers in a daily basis and you can have a glass of wine and enjoy. The house restaurant is also world class. Would definitely stay again.
Reviewed by Veronique M. on 2018 via TripAdvisor

“A Little Quirky but a Whole Lot Cool”

Rating: 5 out of 5 stars

I have had occasion to visit Savannah several times a year for over 30 years. At one time or another shelter has been found at every other hotel in the City. Strange that I did not happen upon the best of the bunch earlier but now that I have you can count on my putting my head on a Marshall House pillow on any subsequent visit. The location is ideal for walking Savannah; the facilities are just different enough to make them memorable and more interesting than standard offerings from the "brands" in the industry. 

If you don't take advantage of the wine and cheese hour in the lobby listening to the harpist in residence, you will have missed out on a genuine treat. 
Reviewed by Bryan T. on 2018 via TripAdvisor

“Savannah Vacation”

Rating: 5 out of 5 stars

We can not say enough about this beautiful hotel. The Marshall House has the best staff of anywhere in Savannah. Our Bell Man, Bernard, was so sweet & helped us with any questions we had during our stay & helped us with where we were touring around town. We stayed in the Mary Marshall Suite & it was just perfect. Going out the bedroom window onto the balcony just added the southern charm to the room. We had heard the rumors of ghosts before we stayed there so I would say if that is true that they must be very respectful as we had no encounters with that. We will definitely be back & wouldn’t want to stay anywhere else. We recommend this boutique hotel to whoever wants to take in all the charm that Savannah offers.
Reviewed by lynette833 on 2018 via Tripadvisor

"Gorgeous Old Hotel!"

Rating: 5 out of 5 stars

Gorgeous old hotel! Original wood plank floors, 170 years old! Supposed to be haunted, we only saw spirits of the liquid kind down the street...darn!! Antiques throughout. Delicious breakfast in the old courtyard, home made biscuits and homemade jams.. loved the atmosphere. Make sure to walk the halls.. so much history and artifacts. Comfortable beds BIG shower! Extremely friendly staff, suggested places to try some local food.. the Taproom a couple doors down has mac and cheese egg rolls! Want to go back and spend more time! 
Reviewed by Marcella H. on 2018 via Tripadvisor

“Attentive staff at an ideally located hotel”

Rating: 5 out of 5 stars

You are welcomed as you arrive to check-in, and as you descend for breakfast, you are wished a good day as you leave the premises and a good night when you return to your room. You are also encouraged to take a bottle of chilled water to combat the heat, or reminded of the full sized umbrella provided in each room in the event of a summer storm. The staff is that friendly and attentive. We enjoyed a wine and cheese reception each night of our stay which was accompanied by a historian one night and a harpist another. The room was clean and comfortable. 
Reviewed by pptdvp on 2018 via TripAdvisor

"Immediately Welcomed!"

Rating: 5 out of 5 stars

We were immediately welcomed by the doormen into a refreshingly air conditioned, beautifully maintained hotel full of history and charm. Our room fit that bill as well. Our bed was comfortable, the room was lovely and clean. The staff was super kind and was nice enough to store our bikes (we rented across the street) so we could use for the duration of or stay. Conveniently located, we could walk anywhere! We highly recommended the Marshall House:) 
Reviewed by kellygW1119DA on 2018 via TripAdvisor

Guest Reviews 5 out of 5 based on 1000 reviews